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Legal information

This document summarizes the legal terms applicable to Lagserv SPA services and website.

Version 2.0 Updated: 2025-12-11

Legal documents for Lagserv SPA. Review each section for privacy, cookies, terms, legal notice, SLA, AUP and DMCA.

Quick index

Privacy Cookies Terms Legal Notice AUP SLA DMCA

Lagserv SPA values the privacy and security of all users. We aim to deliver stable, fast, and secure hosting while protecting the personal data entrusted to us.

  1. Information we collect: contact/billing data, IP, technical logs, and panel/service usage. We use technical and preference cookies.
  2. How we use data: to deliver service, improve infrastructure, communicate, protect the account, and comply with legal duties. We do not sell or rent personal data.
  3. Security: encryption, internal controls, secure infrastructure, and continuous monitoring; we follow best practices and updates.
  4. Your rights: request access, correction, or deletion of certain data via official channels.
  5. International transfers: part of our infrastructure runs in international data centers (e.g., Canada); you accept processing under adequate safeguards.
  6. Changes: we will update this policy; continued use implies acceptance.

Our Acceptable Use Policy defines allowed and prohibited activities to protect the network, reputation, and customers.

Permitted use

Host legitimate sites, apps, and email while complying with laws and third-party rights.

Reasonable use
  • Usage must align with your plan and must not impact platform stability.
  • Do not run persistent processes or artificial spikes that degrade other customers.
  • If more capacity is needed, we will coordinate an upgrade to VPS or dedicated.
Prohibited activities
  • Phishing, malware, spam, scanning, attacks, or distribution of malicious content.
  • Illegal content, fraud, or copyright violations.
  • Cryptomining or intensive workloads without prior authorization.

General SLA for Lagserv SPA. Sets realistic expectations on availability, exclusions, service notes, and communications.

Infrastructure availability (general)

General commitment for network and power between 99% and 99.9% monthly, depending on service and infrastructure.

  • Availability measured in Internet connectivity and datacenter power.
SLA exclusions
  • Scheduled maintenance announced beforehand.
  • DDoS attacks or external security incidents.
  • Failures in client systems (scripts, CMS, plugins, configs).
  • Service saturation or abuse.
  • Third-party software failures not managed by Lagserv.
  • Force majeure (massive power issues, fires, disasters, etc.).
  • Changes made by the client without technical oversight.
  • Immediate action on malicious activity or risks to the network.
Service notes
  • Shared hosting: reasonable use; no per-client SLA due to multi-tenant nature.
  • VPS: we guarantee node network/power and assigned resources; internal software is client-managed unless a managed service.
  • Dedicated: network and power with 99.9% target uptime; hardware access. Does not cover OS/apps configured by the client.
Operational responses and security
  • Immediate suspension without notice for illegality, malware, phishing, spam, scanning, attacks, or resource abuse.
  • Protection: network Anti-DDoS, firewall, OWASP policies, automated monitoring and 24/7 alerts.
Compensation (optional)

Cases are evaluated individually by nature, duration, impact, and origin. No automatic credits; any benefit is discretionary.

Communications
  • Client portal.
  • Support ticket.
  • Official emails.
  • Scheduled announcements.
SLA changes

Lagserv may update the SLA at any time. The current version is published on the site; continued use implies acceptance.

Our site uses cookies to improve navigation, remember language/theme, keep sessions, and measure usage. They may be first or third party for security, analytics, and content delivery.

You can block them in your browser, though some features may be affected.

These terms govern the use of shared hosting, VPS, and dedicated servers from Lagserv SPA.

  1. Acceptance: by purchasing, you state you are of legal age/authorized and accept these terms and related policies.
  2. Nature: we provide infrastructure (cPanel hosting, Linux VPS, dedicated); the client is responsible for content and usage.
  3. Payments & renewal: prepaid; auto-renew unless canceled via ticket. Unpaid invoices may suspend/delete service.
  4. Immediate suspension for risk: we may suspend/delete without notice if we detect illegal activity, malware, phishing, spam, attacks, or risks to the network/other clients.
  5. Reasonable use (shared hosting): no strict limits but must be reasonable; excessive use may be limited and require migration to VPS/dedicated.
  6. Client responsibility: protect credentials, keep apps updated, and back up often. Lagserv is not responsible for hosted content or its use.
  7. Limitation of liability: we do not guarantee absolute uptime nor assume economic losses from outages, failures, attacks, or force majeure.
  8. Termination: we may terminate for non-payment, abuse, term violations, or harm to infrastructure.

  • Provider identity: Lagserv SPA, Chile. Website: https://www.lagserv.com
  • Site use: informational content; prices and conditions may change without notice.
  • Intellectual property: the client guarantees their content does not infringe third-party rights; Lagserv may act on valid complaints or evident abuse.
  • External links: we are not responsible for third-party site content or practices.

Lagserv respects copyright and cooperates with legitimate holders.

1. Infringement notices

Send a valid DMCA notice including: identification of protected material, specific URL, contact info, good-faith statement, perjury statement, and digital signature.

Send to: dmca@lagserv.com

2. Procedure
  • We notify the responsible client.
  • We may suspend or remove the content.
  • We allow a counter-notice option.
  • We may terminate repeat infringers.
3. Counter-notice

The client may submit a counter-notice if the claim is wrong, following formal DMCA requirements.

4. Repeat infringements

Lagserv may suspend or permanently terminate services involved in repeated infringements.